Shipping & Returns Information
Order Processing Times | Shipping Partner | Delivery Locations
All standard orders are processed & dispatched within 2-3 business days.
Any custom or made-to-order products require an additional minimum 7 days’ notice to prepare and process your order.
We use Australia Post for all standard deliveries, throughout Australia - Unfortunately at this time we are unable to deliver goods outside of Australia.
Any pupcake orders are delivered by a Wildflower Dog Treats team member - This means we will contact you to organise a time that best suits both parties.
Valid as of 20/02/2020
Shipping Methods | Shipping Rates | Shipping Information
All orders are shipped with Australia Post and a tracking number will be provided when your order is fulfilled. We offer several shipping methods to best suit your needs.
Standard | $10.00
Express | $16.00
Local Pick-Up | FREE
Pupcake Delivery | $15.00*
Signature on Delivery (SOD) is an addition $2.95.
*Any orders placed with a pupcake will be delivered by a Wildflower Dog Treats team member on a pre-discussed and agreed upon time and location. Please be aware that pupcakes are only available to South Australian residents and deliveries are only available within 25km of Happy Valley, unless otherwise discussed.
All orders are posted with authority to leave (ATL).
We strongly reccomend selecting signature on delivery on all orders.
If your parcel has not arrived to your provided address within the estimated arrival date, you can launch an investigation with Australia Post or contact us and we will assist with launching an investigation with Australia Post.
If your parcel has been marked as delivered, but is missing, we suggest that your raise this issue with Australia Post as soon as possible. They should have information regarding the information of the parcel.
If for any reason your delivery is unsuccessful and is returned to us, re-delivery fees will apply (starting from $10.00- Depending your location and the parcel weight & size). Please be aware that it is your responsibility to ensure that the correct address is provider.
Please note that if you do not select signature on delivery, we will not take responsibility for the cost of replacing lost parcels. We strongly recommend you to select signature on delivery to ensure your parcel arrives safely.
Valid as of 20/02/2020
Shipping & Returns Policy
All orders are processed and dispatched within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays; with the exception of any pupcake orders.
If we are experiencing a high volume of orders, deliveries may be delayed by a few days. Please allow additional days during peak periods such as Easter & Christmas. If there will be a significant delay in shipment of your order, we will contact you.
All standard parcels are posted with Australia Post, unless otherwise discussed. You will receive a tracking number with your dispatch notification once your order has shipped. The tracking number will be active within 24 hours.
Wildflower Dog Treats is not liable for any products damaged or lost during shipping. We do our best to ensure your order is packed correctly, but unfortunately things happen outside our control. If you receive your order damaged, please contact us and Australia Post. Please save all packaging materials, damaged goods and take photos before filing a claim.
Due to the nature of our business and products we sell, all sales are final.
In the event that you change your mind or wish to cancel an order please contact us within 24 hours. In this situation, if your order hasn’t already been shipped we will offer you a store credit/gift voucher.
If you are unhappy with your order please contact us immediately and we will do our best to rectify the situation.
If our products arrive damaged, spoiled or contaminated in any way, please contact us immediately. You are required to provide a detailed description of the issue, including clear photos capturing any problems for our records.
Failing to contact us within a reasonable time frame, or to provide photos which clearly show the items as damaged, spoiled or contaminated will result in the request of refund being rejected. In the event that our products arrive in an unsatisfactory condition and the above information is provided, we will be happy to send a free replacement.
If anything is unclear, or you have more questions feel free to contact our customer support team at : email@example.com
Valid as of 20/02/2020