All orders are processed and dispatched within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays; with the exception of any pupcake orders.
Selecting Express Shipping at checkout will not effect our processing time. Parcels will still be processed and dispatched within 2-3 business days. Express Shipping is the Delivery Method with Australia Post only.
If we are experiencing a high volume of orders, deliveries may be delayed by a few days. Please allow additional days during peak periods such as Easter & Christmas. If there will be a significant delay in shipment of your order, we will contact you.
All parcels are posted with Australia Post, unless otherwise discussed. You will receive a tracking number with your dispatch notification once your order has shipped. The tracking number will be active within 24 hours.
Wildflower Dog Treats is not liable for any products damaged or lost during shipping. We do our best to ensure your order is packed correctly, but unfortunately things happen outside our control. If you receive your order damaged, please contact us and Australia Post. Please save all packaging materials, damaged goods and take photos before filing a claim.
Due to the nature of our business and products we sell, all sales are final.
In the event that you change your mind or wish to cancel an order please contact us within 24 hours. In this situation, if your order hasn’t already been shipped we will offer you a store credit/gift voucher.
If you are unhappy with your order please contact us immediately and we will do our best to rectify the situation.
If our products arrive damaged, spoiled or contaminated in any way, please contact us immediately. You are required to provide a detailed description of the issue, including clear photos capturing any problems for our records.
Failing to contact us within a reasonable time frame, or to provide photos which clearly show the items as damaged, spoiled or contaminated will result in the request of refund being rejected. In the event that our products arrive in an unsatisfactory condition and the above information is provided, we will be happy to send a free replacement.
If anything is unclear, or you have more questions feel free to contact our customer support team at : firstname.lastname@example.org
Valid as of 02/07/2021